Review Guide for Chapter 8

discrimination
sources of reasons for discrimination
how to handle discrimination
Equal employment Opportunity Commission
Americans with Disabilities Act
affirmative action
sexual harassment
how to deal with sexual harassment
dual earner families
egalitarian or shared marriage
Family and Medical Leave Act
ways that employers can enable parents to pursue careers including:
permanent part-time with benefits
Job sharing
at-home work
flextime
quality of day care
work addiction
ways to find and make time
time wasters
relationship of personality preferences and time wasting
effective time management tips
burnout
symptoms and effects of burnout
how to overcome burnout
stress
stressors
time and effort demands in today's work world
effects of mishandled stress
eustress
sources of stress
external and internal stressors
worry vs. concern
effective stress management
psychological hardiness


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Review Guide for Chapter 2

Importance of "people" skills and a reason that executives fail; diversity, first impressions, stereotypes, prejudice includes ways to challenge it, discrimination, multiculturalism, assertiveness: mild, moderate, and intense degrees and how to use each communication, behaviors included in the communication process, characteristics of a positive communicator, listening: three steps in listening, barriers in the listening process, active listening nonverbal behaviors, paraphrasing, clarifying, and verbal feedback, types of listening, styles of verbalizing, closed communication, dogmatic, commando, grandiose, Open: two types of "I" statements, tentative phrases and qualifiers, verbal effectiveness, content, semantics, dialect, clarity, bias-free language, levels of content, paralanguage, body language and presentation of self

Study and define the above words