Review Guide for Chapter 2

Importance of "people" skills and a reason that executives fail; diversity, first impressions, stereotypes, prejudice includes ways to challenge it, discrimination, multiculturalism, assertiveness: mild, moderate, and intense degrees and how to use each communication, behaviors included in the communication process, characteristics of a positive communicator, listening: three steps in listening, barriers in the listening process, active listening nonverbal behaviors, paraphrasing, clarifying, and verbal feedback, types of listening, styles of verbalizing, closed communication, dogmatic, commando, grandiose, Open: two types of "I" statements, tentative phrases and qualifiers, verbal effectiveness, content, semantics, dialect, clarity, bias-free language, levels of content, paralanguage, body language and presentation of self

Study and define the above words