Ways to promote positive relations at work
fraternizing
sensitivity
empathy
temperament types
supportiveness
cooperation
collaboration
steps in a negotiation process
contributions of temperament types to a negotiation process
approachability
irritants in the work place
consideration
effective and positive telephone skills
customer relations
gossiping
teamwork
positive strokes
praise
appreciation of diversity
choces in conflict situations
obstacles in effective conflict management
conflict styles
competitive, avoidant, gunnysacking
characteristics of effective conflict managers
collaborative style
fighting
criteria of fair fighting
types of difficult people
strategies for dealing wit a difficult person
forgiveness
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